1. Introduction
At LumenVoice, your privacy is our priority. We’re committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
2. Information We Collect
We collect information to improve your experience and deliver accurate, secure services:
Account Information: Name, email address, and login credentials.
Audio Data: Voice recordings, transcripts, and derived metadata for transcription and analysis.
Usage Data: Interactions within our platform, device type, browser, and IP address.
Payment Information: Processed securely by trusted third-party payment providers (we never store full payment details).
3. How We Use Your Information
We use your information to:
Provide and improve our transcription, translation, and collaboration features.
Train and enhance our AI models (only when data is anonymized and aggregated).
Communicate with you about updates, features, and support.
Maintain the safety and reliability of our platform.
We do not sell your personal data to third parties.
4. Data Storage & Security
Your data is encrypted both in transit and at rest. We employ industry-standard security practices, including access controls, monitoring, and periodic audits.
All data is hosted on secure, GDPR-compliant cloud infrastructure.
5. Sharing & Disclosure
We may share limited information only with:
Service Providers: For hosting, analytics, and payment processing.
Legal Authorities: If required to comply with applicable laws or court orders.
We never share your audio or transcripts without consent.
6. Your Rights
You can:
Access or request a copy of your data.
Request deletion or correction of personal information.
Opt out of promotional communications at any time.
To exercise these rights, email us at privacy@lumenvoice.ai.
7. Data Retention
We retain your recordings and transcripts only as long as necessary to provide our services, or as required by law.
8. Children’s Privacy
LumenVoice is not intended for individuals under 16 years old. We do not knowingly collect data from minors.
9. Updates to This Policy
We may update this policy occasionally to reflect product or legal changes. We’ll notify users of major updates via email or in-app message.
10. Contact Us
For any privacy-related inquiries:
📞 +1 (555) 842-1198
📍 201 Mission Street, Suite 900, San Francisco, CA 94105, USA
